arun360 Posted August 22, 2009 Report Share Posted August 22, 2009 My PS3 had the SOD. Wouldn't read any blu-ray discs. I gave the PS3 to the folks at the Indiranagar service center on Aug 4th. I was told I would be notified of the progress in 3 days. I received no updates from them. Calls to the service center remained unanswered. When I called the toll free number, I was told the status was "under observation". This went on for 2 weeks. So after multiple calls to the service center, I was informed yesterday that my replacement had arrived. Today at the Indiranagar service center, the agent placed the box on the table and broke the seal(or pretended to) in front of me and pointed at the contents of the box - a DS3, power& display cables, console and said "check, is everything ok?". I felt the contents and said OK. Everything was a blur, I was just happy to get my replacement. It was nearly three weeks without my PS3. She filled out the warranty card and gave me the reciept for the security. On my way out I noticed that this was the 80GB GT5 + Uncharted bundle. I was pleased. 80GB + free games At home when I unboxed it, I noticed that both bundled games were missing. Immediately I rushed back to the service center and asked them about the missing games. The lady was like, "those games are present only when you buy from the showroom. Replacement consoles don't have the games. Each game is 3000 rupees" I was furious. I told them that my friends have received replacement consoles with the bundled games. She replies, "this is how it came from the warehouse, are you saying we took the games? we don't need to take these games. Sony pays us salary." I asked to escalate, she was more than willing to write down the number of the Sales Head and said, "don't call today, no one will answer. call on monday." I said I'll call them and get back to you. They just laughed as I stormed out. Now I don't know what the new policy is. Aren't replacement consoles supposed to come with the bundled games? Has the policy changed or did I just get ripped off? UPDATE: Sony's response Link to comment Share on other sites More sharing options...
Solitaire Posted August 22, 2009 Report Share Posted August 22, 2009 Yeah you usually get the games with the bundle.. as far as I remember a friend of mine at college (in Chennai), just 3 months back had a replacement bundle with a game in it Link to comment Share on other sites More sharing options...
arun360 Posted August 22, 2009 Author Report Share Posted August 22, 2009 Yeah that's what I thought too. One my friends got the Killzone bundle as a replacement with a copy of Killzone 2. Link to comment Share on other sites More sharing options...
Solitaire Posted August 22, 2009 Report Share Posted August 22, 2009 Could they be shipping you a refurbished PS3 or something?? Who knows maybe they're saving money like this in preparing for the price cut. Link to comment Share on other sites More sharing options...
Nemo Posted August 22, 2009 Report Share Posted August 22, 2009 file in a consumer coplaint.. that should help. I however dont know it giving games is a regular policy or not, tbf it wont make sence for sony to give out games with the bundles as its a straight console to console swap but that doesnt mean i wont like to hav free games if i am in that situation. someone in the know shud be able to shed a better light here.. but damn dude, did not u get ur ps3 this year Link to comment Share on other sites More sharing options...
IshmaelIsBack Posted August 22, 2009 Report Share Posted August 22, 2009 You should've checked the content yourself right then and there and perhaps given a call to the sales head of that division. Now that you've the receipt of replacement from them , I don't think further action from the sales head would even be taken. btw I have a friend of mine who had his replacement along with GT5:P and UC with the bundle a month back here in Chennai. I don't mean you're ripped off , prolly the titles were taken away @ the warehouse , that's where the Milestone stickering is done. Link to comment Share on other sites More sharing options...
Spacescreamer Posted August 23, 2009 Report Share Posted August 23, 2009 Even if he had checked for the game, i dont think he cud have done anything abt it. Its not clear whether Sony official policy is to hand out the replacements with games or w/o games. Very well mite be that they are sending out refurbished console, which wd obv come without the games. If they dont send in a refurb product then ofcource the game is included. Just my conclusion. Be ready to hear sch 'logical' explanation. Sony can go to any length to rip the customer. Personal Exp. Link to comment Share on other sites More sharing options...
Bulovski Posted August 23, 2009 Report Share Posted August 23, 2009 This seems to be a case of someone at the warehouse or the sony showroom flicking the games and trying to make a quick buck. Escalate - maybe someone from Sony. Link to comment Share on other sites More sharing options...
dullu Posted August 23, 2009 Report Share Posted August 23, 2009 especially with the line "Those games cost 3000/-" SoNY service is getting worst by each passing day!!! Link to comment Share on other sites More sharing options...
cyclops Posted August 23, 2009 Report Share Posted August 23, 2009 To make things clear...u r supposed to get the whole bundle. Thats what happened with me...I got the killzone 2 bundle as a replacement and i got the game too. Just do what i told u...and screw these cheap bastards. They take us to be fools. Link to comment Share on other sites More sharing options...
Snake Posted August 23, 2009 Report Share Posted August 23, 2009 Escalate it pronto and the Consumer Court dhamki works well!!! Link to comment Share on other sites More sharing options...
Cyborg Posted August 23, 2009 Report Share Posted August 23, 2009 Ya, tell the you would go to the consumer court forums or worse M$ media division. Link to comment Share on other sites More sharing options...
playstation Posted August 23, 2009 Report Share Posted August 23, 2009 just dont give in bro. They should have given u the game.. Sony service Link to comment Share on other sites More sharing options...
abhi90 Posted August 23, 2009 Report Share Posted August 23, 2009 hello arun i will get my replacement ps3 on tuesday postitively........ so i will update this thread as to if i get the games or not....... maybe then we could help each other in kicking sony's ace Link to comment Share on other sites More sharing options...
dante77 Posted August 23, 2009 Report Share Posted August 23, 2009 To make things clear...u r supposed to get the whole bundle. Thats what happened with me...I got the killzone 2 bundle as a replacement and i got the game too. Just do what i told u...and screw these cheap bastards. They take us to be fools. agree, one of my friend did the same just threaten them and if you cant take a person with you who can do this. Link to comment Share on other sites More sharing options...
HundredProofSam Posted August 23, 2009 Report Share Posted August 23, 2009 You're supposed to get whatever SKU is being sold on shelves at the time of the replacement. Nothing is added or removed from it. And the fact that the games were removed obviously means that the box wasn't sealed in the first place. In fact you can argue that you bought the PS3 at 24990 and it now costs 19990, so if they're not going to give you that games they should give you 5k along with the replacement. Still, it would have done your case less harm if you had noticed that the games were missing before you left the store. In fact, this is so pissing off, I'm gonna email this thread link to Sony. peace Link to comment Share on other sites More sharing options...
abhi90 Posted August 23, 2009 Report Share Posted August 23, 2009 You're supposed to get whatever SKU is being sold on shelves at the time of the replacement. Nothing is added or removed from it. And the fact that the games were removed obviously means that the box wasn't sealed in the first place. Still, it would have done your case less harm if you had noticed that the games were missing before you left the store. peace that was what i presumed since getting a different pack just for repalcement is so eww... but this is not the first case either of replacement console without games :-x someone in sony is a money guzzler..... Link to comment Share on other sites More sharing options...
Grimmjow Posted August 23, 2009 Report Share Posted August 23, 2009 i bought a GT5 P bundle but when my ps3 kaput i gave only the inner box which contained only ps3 stuff and they gave me only the ps3 stuff and the same box so no i did not get a new game Link to comment Share on other sites More sharing options...
playstation Posted August 23, 2009 Report Share Posted August 23, 2009 You're supposed to get whatever SKU is being sold on shelves at the time of the replacement. Nothing is added or removed from it. And the fact that the games were removed obviously means that the box wasn't sealed in the first place. In fact you can argue that you bought the PS3 at 24990 and it now costs 19990, so if they're not going to give you that games they should give you 5k along with the replacement. Still, it would have done your case less harm if you had noticed that the games were missing before you left the store. peace Thats a very good point Sam Btw Guys I think its high time we all should unite against sony and do something about this...may be a petition to him or may be even boycott sony products for a short time let us see first what he has to say in the upcoming interview... Link to comment Share on other sites More sharing options...
Grimmjow Posted August 23, 2009 Report Share Posted August 23, 2009 petitions in india are also known as jokes Link to comment Share on other sites More sharing options...
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